Customer Reviews
4.5 out of 114 reviews
- 82% recommend this product
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Showing 1-30 of 114 reviews
May 1, 2024
Love the new faucet! Larger than expected but perfect for my sink and space! All three spray functions work well and product seems very well made. Would highly recommend!
by
- Verified Purchase
Feb 18, 2024
Beautiful statement in the kitchen but the wishbone button broke
This faucet was installed about 2 years ago.There are 2 small plastic pins that hold the wishbone -shaped lever onto the faucet head, the lever you push for the fan spray. One of the pins broke. I saw another review with the same issue, and that customer had to replace the head twice. I wish I could buy just the lever and not a $90 faucet head. Also, the soft spray option sprays too widely. It needs a smaller diameter. Every time I try to use it, I get water everywhere. So I don’t use it, but I wish I could for washing vegetables. Also, the handle is now dripping.
by
- Recommended
Customer review from kohler.com
Apr 28, 2022
This faucet is a show stopper in my kitchen! Just...
This faucet is a show stopper in my kitchen! Just what we were looking for!
by
- Verified Purchase
Aug 31, 2021
Great Faucet
We love this faucet however I'm giving it only 3 stars because the sprayer in the "light shower" mode has a tendency to have random streams of water shooting out in random directions. I have notified Kohler about this and they happily sent me a replacement head. When I first hooked up the new head the light shower mode was working perfect! However, a few hours later a small random stream of water started to shoot out in one direction : ( I guess this will be an ongoing issue. The faucet is on the expensive side to have these problems so soon. Makes me wonder how it will be operating after a few years.
by
- Verified Purchase
Customer review from kohler.com
Mar 5, 2021
I installed this faucet 3 weeks ago and have been very happy with it. I love the pull-down featu...
I installed this faucet 3 weeks ago and have been very happy with it. I love the pull-down feature rather than pulling the sprayer out. This is much easier and actually have found it easier to keep the sink clean. The water pressure is great with this faucet as well. Some of the reviewers that purchased this faucet had issues with the pins falling out that retain the sprayer handle. I use the spray function many times in a day and it's functioned correctly every time. It's also very easy to install. Just make sure you have someone to hold it in place while you fasten it under the cabinet!
by
- Verified Purchase
- Recommended
1 found this review helpful
Jun 20, 2020
upgraded faucet
we absolutely love this faucet! the different sprays are nice and LOVE the berry spray. its soft and doesnt splash everywhere. I love the 360 degree ability of the bracing bar, it goes over my drinking water faucet. it's also nice not having to fight with the spray hose!!!
by
- Recommended
Jul 24, 2018
Beautiful in appearance, and solidly built. My big complain is the "berry-soft" spray is not uni...
Beautiful in appearance, and solidly built. My big complain is the "berry-soft" spray is not uniform. There are random streams of spray that go off in wide angles, not down like it should. For a brand new faucet, I was pretty disappointed by that.
by
3 found this review helpful
Jul 4, 2018
Outstanding product and quality craftsmanship. Easily installed and looks great!
Outstanding product and quality craftsmanship. Easily installed and looks great!
by
- Verified Purchase
- Recommended
1 found this review helpful
Dec 6, 2017
Love our new faucet! It looks absolutely beautiful in our new kitchen. The quality and feel of ...
Love our new faucet! It looks absolutely beautiful in our new kitchen. The quality and feel of it is truly top notch. We didn't realize it had multiple spray options, so that was a pleasant surprise. We love that it doesn't require the old pull out hose and weight that always gets caught under the sink. We just installed it so we haven't been using it long, but we are excited about the opportunity to use it for years to come!
by
- Verified Purchase
- Recommended
1 found this review helpful
Aug 26, 2017
Absolutely loved this! Gorgeous. The spray functionality is very nice as well. I would recommend ...
Absolutely loved this! Gorgeous. The spray functionality is very nice as well. I would recommend this any time!
by
- Recommended
1 found this review helpful
Aug 13, 2017
The best way to describe this faucet is beautiful and very practical! The finish is flawless. Th...
The best way to describe this faucet is beautiful and very practical! The finish is flawless. The commercial style looks great in our kitchen. The spray head has 3 switchable modes: a normal aerated stream, a conical low pressure high flow stream that’s good for rinsing dishes without splashing, and a flat high pressure stream that is great for removing stuck on food. The flexible hose reaches every corner of the sink, and is supported by a heavy spring. And by not having the sprayer hose under the sink, potential problems with the hose getting caught on plumbing under the sink are avoided. Everything necessary for installation is included, including two stainless steel braid supply lines. Once your old faucet is removed, the only tools necessary for installation are a Phillips screwdriver and appropriate size wrench to tighten the supply lines.
by
- DIY
- Seed Program Review(What's this?)
- Recommended
3 found this review helpful
Mar 15, 2017
BIG! Heavy duty. Strong magnet. Strong flow. Sprayer is the best I’ve seen.
Having access to a number of faucets from multiple manufactures for review, I’ve had the chance to try a wide variety of styles at various price points. I thought I had seen it all, but when I opened the box and saw this bad boy I thought for sure it would unseat the sitting King. This faucet is big. It’s substantial - there’s nothing flimsy about it. It’s also gorgeous. What really makes this faucet shine is the sprayer. In the end, I decided to revert back to my former faucet for three reasons. First, it’s really easy to engage the lever at full throttle, often resulting in huge splashing. Next, I can’t tilt and direct the sprayer when seated. I’m used to being able to make a pass around the basin without removing the sprayer. With this one, you have to undock the sprayer. There’s no play when docked. Finally, and I’m only mentioning this so you know what motivated me to demote it, the chrome doesn’t match my kitchen. Obviously, your criteria will vary. I did go back to my old faucet and I really miss this sprayer. :(PROS• Super well-built• Handsome• Rubber hose is crazy heavy duty• Spring looks and works great• Excellent flow• The sprayer rocks! Love the strong fan spray and the soft spray.• Magnet is strong and intuitive, making it easy to dock, even when not looking.• Super easy installation.CONS• Splash! Flow is so strong that I routinely splash water everywhere. Have to carefully control flow most of the time.• Can’t tilt head while docked. I like to be able to guide water while still docked to reach corners.Terrible photo. Sorry. Should have taken a better one before uninstalling it.
by
- DIY
- Seed Program Review(What's this?)
- Recommended
5 found this review helpful
Feb 23, 2024
Had the faucet for 2 weeks, already malfunctioning/leaking water
by
Response from Kohler Product ExpertFeb 23, 2024
Hello, my name is Keisha with Kohler Co. I am sorry to hear your Tournant faucet is leaking. Could you please email our Customer Service team at KohlerCustServ@Kohler.com? We would like to visit with you and find a satisfactory resolution for you! We look forward to hearing from you. -Keisha L., Kohler Customer Service
- Verified Purchase
Jan 2, 2024
Kohler is worth it.
I bought a less expensive faucet from a different company. It began to show wear and diminished performance after a year and a half. So I replaced it with a Kohler faucet. It was more expensive, but it is a far better faucet that is made well with the best material and will last and perform well for many years. I knew how good Kohler products were from previous experience and should have known to get a Kohler in the first place. Lesso learned.
by
- Verified Purchase
- Recommended
Customer review from kohler.com
Dec 17, 2023
beautiful but sprayer problems over and over
Love the faucet BUT, the sprayer handle leaks and I think it needs to be replaced. Water is coming out of the black button. The sprayer does not work correctly the spray dribbles instead of spraying. Other than that buyer beware.
by
Response from CSDec 19, 2023
Hi Ady1, this is Sarah with Kohler Co. I am very sorry to hear your Tournant Semi-Professional kitchen faucet is leaking at the sprayhead button, causing an irregular flow of water. We would love to connect with you directly to provide you with a replacement sprayhead under the Lifetime Limited warranty provided to the original owner. Please email our team at KohlerCustServ@kohler.com. Kindly, Sarah S. Kohler Customer Service
Customer review from kohler.com
Dec 13, 2023
by
- Verified Purchase
Nov 18, 2023
Defective faucet
This faucet is detective and I have wasted hours trying to figure out what was wrong with it. I am highly upset
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Response from CSNov 20, 2023
Hi Ked419, this is Sarah with Kohler Co. We are concerned to hear that your Tournant kitchen faucet is not working as it should. Please email our team directly at KohlerCustServ@kohler.com so that we may learn more about your experience and find the best solution. Kindly, Sarah S. Kohler Customer Service
Customer review from kohler.com
Oct 19, 2023
by
- Verified Purchase
Jul 25, 2023
Don’t hesitate to purchase!
Quality is beyond the competition. It is also beautiful!
by
- Verified Purchase
- Recommended
Customer review from kohler.com
Jun 21, 2023
by
- Verified Purchase
Jun 3, 2023
Poor Quality
I purchased this 'high' end product thinking it would be the best I ever owned. It's among the worst. Not long after installation, the spray and regular stream weren't entirely separate: it dripped while using it as a regular faucet. Then, the toggle switch used to move through the spray functions came off rendering the unit useless. I wouldn't under any circ*mstances purchase this product again and want to warn others not to make the mistake I made.
by
Response from 3CJun 5, 2023
Hi RWrochester, this is Lisa with Kohler Co. I am sorry to hear of what was happening with your kitchen faucet. I would recommend soaking the sprayhead in a solution of white vinegar and water (50/50 solution) to ensure any debris / sediment can loosen inside of the sprayhead and then be flushed out. If that does not correct what is happening, please feel free to contact us at 1-800-4KOHLER to discuss your warranty options. We are available Monday through Friday from 8 a.m. - 5 p.m. CST. We are glad to help! Sincerely, Lisa A., Kohler Customer Service.
Customer review from kohler.com
May 27, 2023
As promised
Ordering these two faucets couldn’t have been easier. These were shipped to my home at no additional charge and due to my sore back I used Home Depot to install them as well….The entire process was flawless with pleasant and mature (experienced) installers that worked clean, efficiently, and awareness of their customer(s)….thank-you Home Depot!
by
- Recommended
Mar 17, 2023
It broke within 15 minutes of being installed.
The faucet is beautiful. It looks very well-made. But they use a cheap plastic on the front lever of it, so as soon as you touch it it breaks. The first time I touched it, it snapped. Thanks Kohler… Way to put quality behind your name.
by
Response from Customer Service Mar 21, 2023
Hello Lady Cantle, my name is Kassi with Kohler Co. I am sorry for the issues you encountered with your Tournant Kitchen faucet. As the manufacturer, we are very interested in providing consumers with a quality product that delivers the expected performance. Anytime we hear of issues encountered in the use of one of our products, we want to get involved and resolve the difficulties the best we can. Please contact our customer service team at 800-456-4537 M-F from 8AM-5PM CST so we may gather more information and find a resolution for you. We look forward to hearing from you soon! -Kassi D., Kohler Customer Service
Customer review from kohler.com
Nov 24, 2022
Very nice faucet. Well made. Only complaint is the splashback...
Very nice faucet. Well made. Only complaint is the splashback when using standard spray. Very powerful.
by
- Verified Purchase
Aug 10, 2022
Appears to be a high quality product...
Appears to be a high quality product
by
- Verified Purchase
Aug 6, 2022
This is undoubtedly the BEST faucet I've ever experienced. ...
This is undoubtedly the BEST faucet I've ever experienced. Forget about the price tag; it is 100% worth it.
by
- The Home Depot Reviewer Program(What's this?)
- Verified Purchase
Jul 26, 2022
Failed after 1.5 years
Update to my May 2022 review. Yesterday, we changed the drains in our sink. Turned the water off at the faucet. Nothing was done to or at the faucet. When turning the water back on, a small stream came out. We checked everything, then tried again. Then no water at all. Unhooked the water line and strong stream into a bucket. Hooked back up and nothing via the faucet. Replaced it with a Delta because we can't wait for a warranty claim.
by
Response from Kohler Product ExpertJul 28, 2022
Donna, my name is Jessica with Kohler Customer Service. I am sorry to hear your Tournant faucet was not functioning as it should. As the manufacturer, we are very interested in supplying our customers with a quality product that delivers beyond expectations. I am sorry this was not your experience. We would have liked the chance to connect with you and aid in a resolution. For additional assistance, please contact our Customer Service team at KohlerCustServ@kohler.com. We are here to help. - Jessica P. Kohler Customer Service.
Apr 13, 2022
Very shiny , heavy duty, good quality faucet...
Very shiny , heavy duty, good quality faucet
by
- The Home Depot Reviewer Program(What's this?)
- Verified Purchase
Apr 12, 2022
I love this faucet
Yes this faucet is much larger than the faucet it replaced in my kitchen but what a great addition. The quality is there. The water pressure is so much stronger than my original faucet, the different spray options are very useful and the magnetic head release is much better than a pull down mechanism in my opinion. It took me some time to adjust to the noticeable size of this faucet but it’s definitely an updated modern look and I love it. I chose the stainless steel finish which matches my hardware and appliances.
by
- Verified Purchase
- Recommended
Customer review from kohler.com
Apr 5, 2022
Beautiful...but has flaw
I love the faucet except the spring pins come out that hold the water flo lever on. .now I have to try a locate another because its so small its missing before you realize it. Up until now I retrieved it before it went down the sink
by
- Recommended
Customer review from kohler.com
Showing 1-30 of 114 reviews
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Price:
$833.70
Compare Similar Items
current item KOHLER Tournant Single-Handle Pull-Down Sprayer Kitchen Faucet in Vibrant Stainless (114) $833.70 | GROHE Essence New Single-Handle Pull-Down Sprayer Kitchen Faucet in Hard Graphite (36) $843.50 | GROHE Essence New Single-Handle Pull-Down Sprayer Kitchen Faucet in Brushed Cool Sunrise (36) $847.00 | KOHLER Tournant Semi-Professional Single Handle Pull Out Sprayer Kitchen Faucet in Vibrant Brushed Moderne Brass (114) $967.09 |
Finish Family | |||
---|---|---|---|
Stainless | Matte Black | Brushed Copper | Brushed Brass |
Faucet Hole Fit | |||
1 | 1 | 1 | 1 |
Sensor Activation | |||
No Sensor | No Sensor | No Sensor | No Sensor |
Features | |||
No Additional Features | No Additional Features | No Additional Features | Gooseneck, Pre Rinse, Secure Docking |
Deckplate Included | |||
Deckplate Not Included | Deckplate Not Included | Deckplate Not Included | Deckplate Not Required |
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