Comcast Xfinity Outage in Knoxville, Tennessee (2024)

The latest reports from users having issues in Knoxville come from postal codes 37917, 37914, 37919, 37918, 37922, 37916, 37920 and 37929.

Comcast is an American telecommunications company that offers cable television, internet, telephone and wireless services to consumer under the Xfinity brand. These offerings are usually available in triple play packages. Comcast Xfinity is the largest cable TV company and largest home Internet service provider in the United States.

Problems in the last 24 hours in Knoxville, Tennessee

The chart below shows the number of Comcast Xfinity reports we have received in the last 24 hours from users in Knoxville and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Comcast Xfinity. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Comcast Xfinity users through our website.

1. 

   Internet (59%)

2. 

   TV (13%)

3. 

   Wi-fi (12%)

4. 

   Total Blackout (7%)

5. 

   E-mail (6%)

6. 

   Phone (3%)

Live Outage Map Near Knoxville, Knox County, Tennessee

The most recent Comcast Xfinity outage reports came from the following cities:Knoxville and Powell.

City	Problem Type	Report Time
Knoxville	Internet	5 days ago
Powell	Internet	6 days ago
Knoxville	Internet	6 days ago
Knoxville	TV	6 days ago
Knoxville	Internet	13 days ago
Knoxville	E-mail	13 days ago

Community Discussion

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Comcast Xfinity Issues Reports Near Knoxville, Tennessee

Latest outage, problems and issue reports in Knoxville and nearby locations:

• Jacob Mode (@WJacobM94) reported a minute agofromKnoxville, Tennessee

  PLEASE bring @TMobile Internet to Knoxville so I can drop the crappy regional internet monopoly known as Xfinity... PLEASE HELP @JohnLegere

• chris strain (@SonaSolas) reported a minute agofromKnoxville, Tennessee

  @comcast the rep who blatantly lied to me can also apologize to my daughter who hasn’t been able to do online school work. What’s hilarious is I was sticking with you in the move because of your great customer service. Ha. EPIC FAIL on my part to fall for it.

• Rob, Knoxville Rob! (@KnoxvilleRob) reported 7 minutes agofromKnoxville, Tennessee

  @Volsicle @comcast It was crazy! I’ve never dealt with anything like that.

• chris strain (@SonaSolas) reported 13 minutes agofromKnoxville, Tennessee

  @comcast we’re now 10 days in and I’ve heard nothing from your rep about moving my service. I’ve been in my new home for 5 days now without internet. Service at my old home was disconnected 14th. everytime I call nobody seems to be able to give me an answer. #hurtingmybusiness

• Bill Mynatt SPS (@bill_mynatt) reported 14 minutes agofromBroad Acres, Tennessee

  @davidgrim14 @Braves @PredsNHL Won't go back to Comcast for TV ever. And I can watch all the SEC baseball and other SECNet content I want thru the Roku ESPN app as long as I have a streaming service that gets basic ESPN.

• chris strain (@SonaSolas) reported 19 minutes agofromKnoxville, Tennessee

  So at 9am I made my first of 6 calls, so far, to @comcast everytime I got disconnected after holding for over 20 minutesI was told 2 and half hours ago to contact @comcastcares to sort out my problem. Still waiting.I originally contacted @Comcast on May 7... today is May 18

• chris strain (@SonaSolas) reported 19 minutes agofromKnoxville, Tennessee

  So @comcast ask me to dm @comcastcares to deal with my complaint.....Still waiting...... 20 minutes later. #comcastdoesntcare

• Crass (@CrassVol) reported 28 minutes agofromHarbison Crossroads, Tennessee

  So Comcast has offered free internet to some and at the same time ours goes down and has been a total blackout for hours. Incredible.

• chris strain (@SonaSolas) reported 32 minutes agofromKnoxville, Tennessee

  Nice to new house. Told by @Xfinity that they would have our service transferred. Old house was disconnected in friday. Still haven’t heard from them to set up the new address. Only stayed because “the customer service was top notch” reconsidering that thought now. #annoyed

• Rod Grubb (@rgrubb21) reported 33 minutes agofromFarrington, Tennessee

  @wastemanagment competes w Comcast for worst customer service. 8 calls (we’ll call you back - never) over 31 days and 4 commitments to deliver a new can. Finally they told us it had been delivered this morning and kept saying “are you sure it’s not there? Would you go look?”

• chris strain (@SonaSolas) reported 35 minutes agofromKnoxville, Tennessee

  @comcast still waiting on that call from one of your customer service reps regarding moving my service. Old service has been connected an said rep promised I would be up and running belt the time I moved (14th) I’ve heard absolutely nothing and I’m sitting with no internet. #wtf

• chris strain (@SonaSolas) reported 39 minutes agofromKnoxville, Tennessee

  @bbb_us what steps do I take to make a complaint about @Comcast

• Rob, Knoxville Rob! (@KnoxvilleRob) reported 40 minutes agofromKnoxville, Tennessee

  Hello, I’m the idiot who tried @Comcast again. I was a “loyal Comcast subscriber” for 2 hours until the installer came and left without installing the internet. I’m glad they have a 30 day guarantee.

• Rob, Knoxville Rob! (@KnoxvilleRob) reported 42 minutes agofromKnoxville, Tennessee

  @PFarmer15 @comcast That’s awful!! I had them a few years ago, it wasn’t this bad, but was bad enough to switch and swear them off. Now I feel like the abused girlfriend who keeps going back to the “bad boy”.

• D_DeArmond (@DeArmond_VFL) reported 43 minutes agofromKnoxville, Tennessee

  Thank God for @Verizon for giving customers more data during this crisis. If I had to rely on @comcast @Xfinity service I would have probably been fired. You can’t #WorkFromHome if your ridiculously expensive internet service doesn’t work.

• yeet (@Fauxamour) reported 48 minutes agofromKnoxville, Tennessee

  .@comcast @Xfinity said they wouldn’t charge me for a service appointment because the complex I live in was supposed to be set up for xfinity and now there’s a $70 service fee on my bill but when I try to schedule a call the app says they can’t do it. 🙄

• Jacob Mode (@WJacobM94) reported 50 minutes agofromKnoxville, Tennessee

  @Xfinity The reps are imbeciles and make promises they can’t keep. I had a complaint so they offered me a free home security system and free set up. I look at my bill last month and it’s $200.. now this month it’s over $800!!! I’m cancelling everything I have with you.. it’s ridiculous.

• Crass (@CrassVol) reported 50 minutes agofromHarbison Crossroads, Tennessee

  Great time for Comcast to be down.

• Laura Ward (@ldw30341) reported 54 minutes agofromKnoxville, Tennessee

  @comcastcares Tree down, wires down, cable out, no internet or cable. No help when I call, agent tells me to restart my modem. Stop reading the script and send out the bucket truck, please! Zip code 37920.

• Renee Hoyos (@RVHoyos) reported an hour agofromKnoxville, Tennessee

  But we can’t do that as long as our campaign finance system is broken — funded by big corporations and powerful special interests — like Comcast. My opponent has solicited thousands of their dollars. I have not, and I won’t take a dime from any corporate PACs.

Comcast Xfinity Issues Reports

Latest outage, problems and issue reports in social media:

• Francis the Cute (@akaMighty1) reported a minute ago

  Hey @Xfinity @XfinitySupport I've been having outages on a daily basis and today I've been without service for the last seven hours. No projected fix time, no texts with updates, nothing. Why am I paying for Internet that you won't even bother providing?

• tendo. (@TendoLove) reported 4 minutes ago

  Stayed home all day for Comcast to show up and they never… 🤡

• Ian Siegel (@TheIanSiegel) reported 4 minutes ago

  @keselowski Just a desperation move by NBC to prop up a failing service, outside of Xfinity Internet subscribers, I don't know anybody who actually pays for that piece of ****

• latetotheparty (@oldnewb_trader) reported 4 minutes ago

  Atrocious service @CenturyLink representatives don’t know nor understand the products/services offered by the company. Departments don’t know which is responsible for what. Where you at @comcast @Xfinity ? 200 or so households looking for new internet.

• When Pleasing The Eye (New Creator) (@_SimplyPleasing) reported 4 minutes ago

  Xfinity’s customer service is trash.

• Dustin Babb (@BabbDustin) reported 5 minutes ago

  @SethSharp35 And never once drove a race there in what you would call a good car. When he went to Penske in Supercars I was hoping so bad that they would put him in a couple xfinity races on road courses, but it didn’t happen

• Squeaks (@Squeaks_R6) reported 9 minutes ago

  @Xfinity your internet is 1000 ways to garbage!

• Sleepy Snorlax (@Robby95819068) reported 10 minutes ago

  @comcast They both fell down. Not like she stopped running to help.

• BuffLlama (@JayDizzyD) reported 13 minutes ago

  Fix your **** I have work to do @comcast

• KL (@K0PEZ) reported 15 minutes ago

  STILL not back up @Xfinity @XfinitySupport with no timeline in sight. Never had this happen in my old place with Verizon.