Why is my Comcast Xfinity service not working?
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Comcast is an American telecommunications company that offers cable television, internet, telephone and wireless services to consumer under the Xfinity brand. These offerings are usually available in triple play packages. Comcast Xfinity is the largest cable TV company and largest home Internet service provider in the United States.
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What isn't working?
Please let us know what issue you are experiencing with Comcast Xfinity:
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In the last three months, how would you rate Comcast Xfinity?
2.20 out of 5 123,952 ratings
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Problems in the last 24 hours
The graph below depicts the number of Comcast Xfinity reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Comcast Xfinity. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Comcast Xfinity compensate me for the outage?
The recent Comcast Xfinity outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Comcast Xfinity if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Comcast Xfinity has occasionally given some customers credits and other forms of payment.
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Most Reported Problems
The following are the most recent problems reported by Comcast Xfinity users through our website.
Internet (59%)
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TV (13%)
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Wi-fi (12%)
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Total Blackout (7%)
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E-mail (6%)
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Phone (3%)
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Live Outage Map
The most recent Comcast Xfinity outage reports came from the following cities:Medway, Belmar, Milledgeville, Miami, Brooklyn, Rowley, Santa Maria, Seattle, Oak Forest, Chicago, West Valley City, Salt Lake City, Bellevue, Portland and Sacramento.
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| City | Problem Type | Report Time |
|---|---|---|
 Medway | Internet | |
| Belmar | Internet | |
| Milledgeville | Internet | |
| Miami | Internet | |
| Brooklyn | Internet | |
| Rowley | Wi-fi |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Comcast Xfinity Issues Reports
Latest outage, problems and issue reports in social media:
- Cameron Shade (@CamShade_) reported
Xfinity really took Cartoon Network from the basic package. Thatโs really lame.
- Bishop Blq (@blqmike) reported
if i didnโt need WiFi Iโd throw xfinity out the damn window
- D.R.E.K.I.N.G. (@DreKing) reported
@Xfinity customer service automated system just will not allow you to speak with an agent ... what in the world?
- ๐๐๐ ๐ถ๐๐๐๐๐๐๐ ๐ด๐ ๐ฅ (@The_Grateful_Ed) reported
@comcastbusiness can someone please tell tech support that in order to DM Comcast, Comcast must first follow me on Twitter? I should think that an alleged tech company would already know know this, but apparently not.
- Tonya W (@TonyaW_003) reported
@Xfinity @comcastcares Planned maintenance affecting 1-50 customers since 12:13 am. Itโs now 7:45 am and still no internet or TV. Unable to work at home and canโt get information on estimated restoration. Can you help?
- BigOnAnime (@BigOnAnime) reported
@TheRealJimmyJam America is garbage with that too. You've got Comcast and uh...In lots of places, people have only ONE option for telecommunication.
- Fanรกtico de sox blanco (@_Q_Bert) reported
@chi73girl @Xfinity Xfinity is the worst media company in existence.From the data caps/charges on its internet, to its cable and terrible customer service.Burbs have competition in WOW cable. Better prices/ excellent customer service.Iโll never use Comcast again.Chicago stuck under Comcast monopoly.
- **** (@shizzyrocks) reported
@comcastcares Dm sent. Your app says your outage will be over soon? But should've been done at 6am. Unacceptable
- Kiara Janay ๐โจ (@obeyki97) reported
@comcastcares @Xfinity @comcast Your service is TERRIBLE! I have reached out to customer service a BILLION times for the same damn issues and all your customer service team does is put a bandaid on it that fixes the issue temporarily. We are in the middle of a pandemic
- trixie tang (@DuhTabria) reported
All I watch is cartoon network & xfinity just made it a premium channel this is why no one watches cable anymore @Xfinity
- ๐ซ๐ถ๐๐๐พ๐ธ๐ ๐ฎ๐ฝ๐๐ธ๐ (@PShuck) reported
@karenehowell Cut the cord. Then you only need Xfinity for their internet service. Although I switched to their cell service and itโs saved me a bunch of money.
- papi (@ddhnay7) reported
@itssunkrys @ItsJacobMarley Actually sprint sold boost rights to xfinity mobile because t mobile wasnโt going buy them because of them having metro. But yโall tried getting yโall t mobile chips and clicking on the update service
- Xfinity (@Xfinity) reported
@DRussell76 Hi, we're sorry for your loss. We want to assist with this issue. Send a DM to @comcastcares , so we can correct this.
- Seriously?! (@Tenten32321) reported
@Xfinity you greedy bastards moved Cartoon Network to a more expensive package? Well time to switch networks.
- Steve (Matrese), Avenger Dragon #DragonSquad ๐ป๐น (@PROPkills) reported
Iโm starting to think @comcastcares gives internet essentials customers lesser service, I have neighbors w/ no issues & I have had nothing but issues for well over a year. This is ridiculous and unacceptable. Wireless companies shouldnโt be able to provide more reliable internet.
- Carey Hill (@careymhill) reported
@Xfinity #comcast there must be a knot in the string that holds your internet together, bc itโs xtra bad today
- Xfinity (@Xfinity) reported
@HenryattaJ Please send us a DM @comcastcares and our support team will take a closer look at what's going on.
- SixPackSpeak (@sixpackspeak) reported
@karenehowell Itโs like Xfinity asks themselves what can we do to make this less desirable than a streaming service? I know - reduce storage capacity for the DVR.
- $El ***** Feo (@freddycuellar_) reported
Why did xfinity hav to come so god damn early. Woke a ***** up from his beauty sleep
- Hankhanktwice@gmail.com (@hankhanktwice) reported
@comcastcares hilarious name. My internet has been dropping for a few minutes here and there for weeks now, and restarting my modem does nothing. It almost impossible to connect to an agent, and I'm tired of paying for such terrible service. If you care, contact me. I'm over it.
- Rise of KCJedi (@KCJedi) reported
@Xfinity Do you have an ETA when service will be restored?
- Astrology aint gonna get you a man ๐ธ๐พ (@Soleithegreat) reported
So Xfinity decides to take Cartoon Network off their basic package and put it on a premium package. I find this really disturbing because seeing as how a lot of kids are at home and a lot of parents are working less hours, or not working at all, that channel
- Raf (@Rafy122) reported
@voiceswrestling @SoDuTw Genuinely curious how many Network subscribers also had Comcast as their cable provider. It's automatically free for Comcast customers. I'm sure that's a significant chunk of their audience.
- Xfinity (@Xfinity) reported
@Hummelad Hi Adam. We apologize for the lack of help you've received. Please send us a DM @comcastcares and our support team will assist you further.
- ChaoticBard (@VikingRose88) reported
@gutgremlins The Jesus Fandom and it's associated brands such as Hobby Lobby, Jimmy Johns, Chickfila, Lush, Home Depot, Comcast, etc.... And unfortunately the whole only supporting independent artist bc **** JKR and other Terfs.
- ๊ฏ๊ฏยฎ๏ธaเชกโ๏ธู๊ซฒ(following back) (@PricklyAce) reported
@GhostKondor17 I couldnโt even play in that tournament cause my internet was crap during that time and xfinity is trash.
- William Paine (@WilliamPaine13) reported
@WilgusJim @billmeltzer This roster has been bad for years . This just did not start. Holmgren and Hextall were awful GM's. This guy is no better he wasted 7 million on Hayes. But Comcast is to blame for this.
- SingShana ๐ค๐ผ๐ถ๐ (@Shalaine219) reported
I pay too much money a month to @Xfinity for them to offer less than adequate customer service! I spent over 10 minutes trying to get a live rep and never got a live rep!! Then, I was disconnected from the automated system! If I ask for a rep, get a rep on the line!!
- William Paine (@WilliamPaine13) reported
@ericthechef2001 @billmeltzer At least Snider tried to win and showed passion. Comcast is a **** company that is bad from its sorry cable and internet business to this awful boring team.
- ๐๐๐๐๐๐๐ ๐ท๐๐๐ (@cassyput) reported
@goldfigure @virginmedia As is their service very much what we can get away with. I wonder if they do pricing control tests to see which approach leads to higher returns & customer satisfaction? Doubt it. No one seems interested in the basics these days. Plus they're owned by Comcast who don't GaF.
