The map below depicts the most recent cities in the United States where Comcast Xfinity users have reported problems and outages. If you are experiencing problems with Comcast Xfinity, please submit a report below.
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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Comcast Xfinity users affected:
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Comcast is an American telecommunications company that offers cable television, internet, telephone and wireless services to consumer under the Xfinity brand. These offerings are usually available in triple play packages. Comcast Xfinity is the largest cable TV company and largest home Internet service provider in the United States.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Chicago, IL | 555 |
| Houston, TX | 376 |
| Washington, D.C., DC | 241 |
| Philadelphia, PA | 239 |
| Seattle, WA | 237 |
| Atlanta, GA | 211 |
| Denver, CO | 205 |
| San Francisco, CA | 147 |
| Sacramento, CA | 140 |
| Indianapolis, IN | 139 |
| Miami, FL | 137 |
| Orlando, FL | 135 |
| Boston, MA | 124 |
| Detroit, MI | 116 |
| Portland, OR | 110 |
| Minneapolis, MN | 105 |
| Brooklyn, NY | 96 |
| Oakland, CA | 91 |
| Jacksonville, FL | 91 |
| Salt Lake City, UT | 85 |
| Littleton, CO | 79 |
| Baltimore, MD | 78 |
| Pittsburgh, PA | 69 |
| Tampa, FL | 64 |
| New York City, NY | 60 |
| San Jose, CA | 60 |
| Tacoma, WA | 47 |
| Reno, NV | 46 |
| Saint Paul, MN | 39 |
| Fort Myers, FL | 38 |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Comcast Xfinity Issues Reports
Latest outage, problems and issue reports in social media:
Cameron Shade (@CamShade_) reported Xfinity really took Cartoon Network from the basic package. That’s really lame.
- Bishop Blq (@blqmike) reported
if i didn’t need WiFi I’d throw xfinity out the damn window
- D.R.E.K.I.N.G. (@DreKing) reported
@Xfinity customer service automated system just will not allow you to speak with an agent ... what in the world?
- 𝚃𝚑𝚎 𝙶𝚛𝚊𝚝𝚎𝚏𝚞𝚕 𝙴𝚍 🥋 (@The_Grateful_Ed) reported
@comcastbusiness can someone please tell tech support that in order to DM Comcast, Comcast must first follow me on Twitter? I should think that an alleged tech company would already know know this, but apparently not.
- Tonya W (@TonyaW_003) reported
@Xfinity @comcastcares Planned maintenance affecting 1-50 customers since 12:13 am. It’s now 7:45 am and still no internet or TV. Unable to work at home and can’t get information on estimated restoration. Can you help?
- BigOnAnime (@BigOnAnime) reported
@TheRealJimmyJam America is garbage with that too. You've got Comcast and uh...In lots of places, people have only ONE option for telecommunication.
- Fanático de sox blanco (@_Q_Bert) reported
@chi73girl @Xfinity Xfinity is the worst media company in existence.From the data caps/charges on its internet, to its cable and terrible customer service.Burbs have competition in WOW cable. Better prices/ excellent customer service.I’ll never use Comcast again.Chicago stuck under Comcast monopoly.
- **** (@shizzyrocks) reported
@comcastcares Dm sent. Your app says your outage will be over soon? But should've been done at 6am. Unacceptable
- Kiara Janay 😍✨ (@obeyki97) reported
@comcastcares @Xfinity @comcast Your service is TERRIBLE! I have reached out to customer service a BILLION times for the same damn issues and all your customer service team does is put a bandaid on it that fixes the issue temporarily. We are in the middle of a pandemic
- trixie tang (@DuhTabria) reported
All I watch is cartoon network & xfinity just made it a premium channel this is why no one watches cable anymore @Xfinity
- 𝒫𝒶𝓉𝓇𝒾𝒸𝓀 𝒮𝒽𝓊𝒸𝓀 (@PShuck) reported
@karenehowell Cut the cord. Then you only need Xfinity for their internet service. Although I switched to their cell service and it’s saved me a bunch of money.
- papi (@ddhnay7) reported
@itssunkrys @ItsJacobMarley Actually sprint sold boost rights to xfinity mobile because t mobile wasn’t going buy them because of them having metro. But y’all tried getting y’all t mobile chips and clicking on the update service
- Xfinity (@Xfinity) reported
@DRussell76 Hi, we're sorry for your loss. We want to assist with this issue. Send a DM to @comcastcares , so we can correct this.
- Seriously?! (@Tenten32321) reported
@Xfinity you greedy bastards moved Cartoon Network to a more expensive package? Well time to switch networks.
- Steve (Matrese), Avenger Dragon #DragonSquad 🌻🌹 (@PROPkills) reported
I’m starting to think @comcastcares gives internet essentials customers lesser service, I have neighbors w/ no issues & I have had nothing but issues for well over a year. This is ridiculous and unacceptable. Wireless companies shouldn’t be able to provide more reliable internet.
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